In October 2018, Nuance announced that it has discontinued Dragon Professional Individual for Mac and will support it for only 90 days from activation in the US or 180 days in the rest of the world. The continuous speech-to-text software was widely considered to be the gold standard for speech recognition, and Nuance continues to develop and sell the Windows versions of Dragon Home, Dragon Professional Individual, and various profession-specific solutions.
This move is a blow to professional users—such as doctors, lawyers, and law enforcement—who depended on Dragon for dictating to their Macs, but the community most significantly affected are those who can control their Macs only with their voices.
What about Apple’s built-in accessibility solutions? macOS does support voice dictation, although my experience is that it’s not even as good as dictation in iOS, much less Dragon Professional Individual. Some level of voice control of the Mac is also available via Dictation Commands, but again, it’s not as powerful as what was available from Dragon Professional Individual.
TidBITS reader Todd Scheresky is a software engineer who relies on Dragon Professional Individual for his work because he’s a quadriplegic and has no use of his arms. He has suggested several ways that Apple needs to improve macOS speech recognition to make it a viable alternative to Dragon Professional Individual:
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- Support for user-added custom words: Every profession has its own terminology and jargon, which is part of why there are legal, medical, and law enforcement versions of Dragon for Windows. Scheresky isn’t asking Apple to provide such custom vocabularies, but he needs to be able to add custom words to the vocabulary to carry out his work.
- Support for speaker-dependent continuous speech recognition: Currently, macOS’s speech recognition is speaker-independent, which means that it works pretty well for everyone. But Scheresky believes it needs to become speaker-dependent, so it can learn from your corrections to improve recognition accuracy. Also, Apple’s speech recognition isn’t continuous—it works for only a few minutes before stopping and needing to be reinvoked.
- Support for cursor positioning and mouse button events: Although Scheresky acknowledges that macOS’s Dictation Commands are pretty good and provide decent support for text cursor positioning, macOS has nothing like Nuance’s MouseGrid, which divides the screen into a 3-by-3 grid and enables the user to zoom in to a grid coordinate, then displaying another 3-by-3 grid to continue zooming. Nor does Apple have anything like Nuance’s mouse commands for moving and clicking the mouse pointer.
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When Scheresky complained to Apple’s accessibility team about macOS’s limitations, they suggested the Switch Control feature, which enables users to move the pointer (along with other actions) by clicking a switch. He talks about this in a video.
Unfortunately, although Switch Control would let Scheresky control a Mac using a sip-and-puff switch or a head switch, such solutions would be both far slower than voice and a literal pain in the neck. There are some better alternatives for mouse pointer positioning:
- Dedicated software, in the form of a $35 app called iTracker.
- An off-the-shelf hack using Keyboard Maestro and Automator.
- An expensive head-mounted pointing device, although the SmartNav is $600 and the HeadMouse Nano and TrackerPro are both about $1000. It’s also not clear how well they interface with current versions of macOS.
Regardless, if Apple enhanced macOS’s voice recognition in the ways Scheresky suggests, it would become significantly more useful and would give users with physical limitations significantly more control over their Macs… and their lives. If you’d like to help, Scheresky suggests submitting feature request feedback to Apple with text along the following lines (feel free to copy and paste it):
Because Nuance has discontinued Dragon Professional Individual for Mac, it is becoming difficult for disabled users to use the Mac. Please enhance macOS speech recognition to support user-added custom words, speaker-dependent continuous speech recognition that learns from user corrections to improve accuracy, and cursor positioning and mouse button events.
Thank you for your consideration!
Thanks for encouraging Apple to bring macOS’s accessibility features up to the level necessary to provide an alternative to Dragon Professional Individual for Mac. Such improvements will help both those who face physical challenges to using the Mac and those for whom dictation is a professional necessity.
Activation Tour
How to Activate your Nuance Product Automatically
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The activation process is easy and should only take a few moments from start to finish. Web access is required for activation and no personal information is sent. At the end of the software installation or during the first launch of the software, you will automatically be prompted to complete the activation process provided the serial number you entered was valid. The following activation steps are modeled on the Nuance OmniPage product. Your software product dialog box headers may reflect a different product name, but the steps and messages are exactly the same.
1. | The activation dialog box is displayed and prompts you with two or three options, 'Activate Now', 'Activate Later' and 'Test Connection'. It may also display your serial number and Machine Fingerprint, as well as separate tabs for automatic and manual activation. If the 'Activate Later' button is selected, the product will prompt you to complete the activation process each subsequent time it is launched. The 'Activate Later' button can only be selected to bypass the activation process 5 times before the product must be activated. If the product is not activated after this period of time, it will either operate in a reduced functionality mode or it will cease to operate completely until it is activated. |
2. | Click the Test Connection button to ensure that your connection to the Activation Server is working properly. Note: This option may not be available for all software installations. |
3. | Click on the 'Activate Now' button. This sends the Machine Fingerprint and Serial Number combination to the Activation Server over the internet. If necessary, the Server then checks the barcode corresponding to the serial in the POSA database. If it matches and the Serial Number is correct, the server sends back an Activation Code and the product is activated (unlocked), without any further user interaction. |
4. | Congratulations! Your Nuance product is now activated. Note: If an incorrect Serial Number was entered during installation, the following error message appears: |
Click OK to navigate back to the main activation form, and check your serial number. If necessary, click the Change Serial button, and enter the correct serial: |
How to Activate your Nuance Product Manually
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Manual activation requires you to change to the Manual Activation tab of the main activation form or click on the 'Activate Now' button and select, 'Activate Manually'. Clicking on the URL will open the Manual Activation web site. There the user is required to manually enter the Machine Fingerprint and Serial Number into corresponding fields and then click on the 'Generate Activation Key' button in order to create an activation (unlock) code. The Activation Server generates and displays an activation code. The activation code must then be manually entered into the 'Manual Activation' tabs fields to complete the activation process and unlock the software.
1. | Click on the 'Manual Activation' tab. |
2. | Click the embedded link in the dialog box to open the webpage to the Activation Server. |
3. | After the Activation Server web page opens, the Serial Number and Machine Fingerprint appear in the 'Enter Key' dialog box in the corresponding fields on the webpage without any intervention required by the user. |
4. | Click on the 'Generate Activation Key' button. |
5. | Enter the Activation Key from the Activation Server web page into the 'Activate Key' field on the bottom of the 'Manual Activation' tab. The user can copy and paste the key from the web page if desired. |
6. | Click on the 'Activate Manually' button to complete the activation process. |
7. | Congratulations! Your Nuance product is now activated. |
How to Activate your Nuance Product without Internet Access
If you do not have Internet access your product must activate manually. In order to accomplish this, you will need a computer with internet access and follow these instructions.
1. | Click on the 'Manual Activation' tab. |
2. | Copy the serial number, machine fingerprint and activation website url. Note: Steps 3 though 5 must be performed on a computer with Internet access. |
3. | Open the webpage to the activation server (include specific URL?) on another computer with internet access or a mobile device with internet access. |
4. | After the activation server web page opens, enter the serial number and machine fingerprint provided on the 'Manual Activation' tab into the corresponding fields on the webpage. |
5. | Click on the 'Generate Activation Key' button. |
6. | Copy the activation key. |
7. | Enter the Activation Key into the 'Activate Key' field on the bottom of the 'Manual Activation' tab on your computer. |
8. | Click on the 'Activate Manually' button to complete the activation process. |
9. | Congratulations! Your Nuance product is now activated. |